Managing Challenging Clients: Building Effective Relationships with Difficult Customers

Type

Book

Authors

Aryanne Oade

ISBN 10

0230238424

ISBN 13

9780230238428

Tags

Management, Customer Relations, Communications, Human Resources & Personnel Management, Business Communication, Human Resources

Description

Are you responsible for managing your organisation's clients? Do you need to deliver an effective service to challenging and unreasonable clients? This book introduces a valuable set of tools which will enable you to evaluate how you go about building, maintaining and managing your client-facing relationships. - from Amzon

Number of Copies